Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The item must be in the same condition as when you received it—unused, with tags, and in its original packaging—to be eligible for a return. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info.monarisLLC@gmail.com. Please note that returns should be sent to the following address:
1600 Van Lennen Avenue SUITE 101 Cheyenne, Wyoming 82001
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can contact us at info.monarisLLC@gmail.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period (European Union) Notwithstanding the above, if your merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As with other returns, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds We will notify you once we have received and inspected your return and inform you if the refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info.monarisLLC@gmail.com.